Chat
Engage in direct customer communication and manage orders through an advanced chat solution designed for the foodservice, retail and drinks industry.
Chat Features
On Web
Offer a continuous, account-based inbox for customer interactions with your sales and customer service teams.
In-App
Included as standard in the Ordertools app, ensuring efficient and consistent communication with your customers.
A Hub for Customer Communication
Use Ordertools’ Chat and CRM functionalities to directly reach every customer who has engaged with your business.
Announcements - Promotional
Utilise the Admin Panel to send promotional messages directly to customers’ chat inboxes. Target messages to specific users or groups using Ordertools’ tagging capabilities.
Announcements - System/Operational
Inform customers about critical updates via the Admin Panel. Messages are sent directly to chat inboxes and supplemented by email and push notifications.
Scheduled Announcements
Schedule announcements to ensure they reach customers at the optimal time.
1-on-1 Chats
Enable individual conversations between customers and your customer service or sales teams on any device.
Group Chats
Facilitate account-specific group chats that include customer users and service teams for effective communication.
Chat Templates
Send predefined messages for order confirmations, product recommendations, invoice requests, and more directly to customers’ chat feeds.
Reply Suggestions
Configure predefined responses or leverage Ordertools’ AI-driven suggestions to quickly acknowledge and respond to customer inquiries.
Out of Hours
Control your chat service’s operational hours directly via the Admin Panel for efficient management.
Reach Every Customer
Communicate with all users linked to a specific customer account, ensuring precision messaging at scale.
Product Recommendations
Recommend products through swipeable carousels in chat feeds based on customer interactions and requests.
Place Order
Allow customers to place orders directly through the chat, using text, voice recordings, or photos, with instant order confirmation.
Voice Recordings
Enable sharing of voice messages within the chat for a more transparent and efficient customer service experience.
Photo, Video & Files
Support the sending of photos, videos, and files via chat for various purposes, such as order submission or reporting product issues.
Email, Push & Desktop Notifications
Ensure customers receive immediate notifications about messages across web and mobile platforms, even when offline.
Buttons, Replies & Reactions
Enhance user engagement with the ability to reply, react to messages, and navigate through chat with template-included buttons.
Many More Features
Ordertools’ chat system includes additional advanced functionalities:
Online presence indicators
In-conversation search
Real-time translation with support for over 100 languages
Typing and read indicators
User mentions in group chats
Direct replies for clearer conversations
Conversation history retention
File sharing capabilities
Text formatting options
Emoji use for enriched communication
Link previews
Message editing and deletion
Many More Features
Ordertools’ chat system includes additional advanced functionalities:
Online presence indicators
In-conversation search
Real-time translation with support for over 100 languages
Typing and read indicators
User mentions in group chats
Direct replies for clearer conversations
Conversation history retention
File sharing capabilities
Text formatting options
Emoji use for enriched communication
Link previews
Message editing and deletion
