Discover Intelligent Order Processing (IOP) – Ordertools’ AI order processing solution for voicemail and email orders.

Roadmap

Discover what’s next on Ordertools.

To view our latest feature releases,

click here

On the Horizon

CUSTOMER MANAGEMENT

Prospect Accounts

Operators can create ‘Prospect’ accounts for existing customers and logged-out users.

Q3 2025

STOREFRONT

PDP Attachment Feature

A dedicated space on product detail pages for essential downloads such as COSHH sheets.

Long Term

STOREFRONT

Product Sustainability Data

Enable enriched sustainability data to appear on the product detail page (PDP). This includes packaging type, materials, recyclability and certification attributes, which help operators meet ESG targets and provide customers with richer, verifiable product information.

Long Term

ORDER MANAGEMENT

Sales Events

Pre-order within a set timeframe and schedule future deliveries to ensure accurate orders for future events.

Long Term

ORDER MANAGEMENT

S3 Order Alert

Monitors client S3 out directories and raises alerts if issues are detected.

Long Term

PRODUCT DATA MANAGEMENT

Product Data Management V2

Planned for 2026, this update introduces a fully reworked Product Data Manager with AI enrichment tailored to wholesale. It includes redesigned product pages, improved export options and clearer oversight of changes to ingredients and allergens, with automated customer notifications. The focus is on higher data quality, greater efficiency and smarter management tools.

Long Term

CHAT

Chat V2

A complete rebuild of Chat for 2026, driven by strong adoption and thousands of active users. Simpler in design and more powerful in capability, this version sets the foundation for Chat to become a fully integrated part of the Ordertools experience.

Long Term

SEARCH & MERCHANDISING

Search and Navigation V2

Scheduled for 2026, this update builds on our class-leading foundation to deliver a faster, smarter search experience. It will introduce a full redesign of faceted navigation, support for category merchandising, and AI-powered semantic search via an upgraded multi-search interface, all designed to help customers find the right products more intuitively.

Long Term

Planning

PROMOTION MANAGEMENT

"Promotion Ends" Labels

Adds clear “Offer ends” labels to products in promotions, showing when each promotion finishes.

Short Term

STOREFRONT

Your Account Enhancements

End users will be able to view open transactions, outstanding invoices and current account balances. This visibility will cover activity across all sales channels, not just those placed through Ordertools.

Short Term

EVENTS & ANALYTICS

Organisation Analytics

Provides organisation-wide analytics in the Your Account area, giving operators visibility of spend, purchasing trends and top products.

Medium Term

STOREFRONT

Brands page (A–Z)

Adds an A–Z brands page with search and filtering, making it easy for customers to browse and shop by brand.

Medium Term

PROMOTION MANAGEMENT

Promotion Import (CSV)

Allows clients to bulk create and manage simple promotions by uploading a spreadsheet.

Medium Term

ORDER MANAGEMENT

Forgotten Basket Notification

Customers are notified when they have an active basket that hasn’t been checked out ahead of their order cut-off time.

Medium Term

MARKETING

Ordertools Precision Marketing

A fully integrated marketing tool designed to deliver hyper-personalised messages across multiple channels. Launching with email, it enables targeted, automated campaigns tailored to each customer. Future expansion will include SMS, in-app messaging, and WhatsApp creating a connected marketing experience across the entire platform.

Long Term

In Development

PRODUCT MANAGEMENT

Ordertools Product API

Support product data from any source with real-time updates, validation, improved image delivery and multi-tenant foundations; future plans include change tracking and alerting.

Short Term

MOBILE APP

App UI and UX Improvements

A series of updates aimed at delivering a smoother, more intuitive app experience. Includes improved loading transitions, refreshed modal designs using drawers and new swipe-away animations for a more responsive interface.

Short Term

STOREFRONT

Back In Stock Notifications

Lets customers request alerts for out-of-stock products and notifies them as soon as items are available again.

Medium Term

ORDER MANAGEMENT

Order Cut-Off Approaching Notification

Automatically notify customers when their delivery order cut-off is approaching, helping to drive timely ordering behaviour and reduce missed order opportunities.

Medium Term

PRODUCT MANAGEMENT

Barcode Scanning

Instantly locate products on the storefront by scanning a barcode.

Medium Term

STOREFRONT

Expected Back In Stock Dates (Multi-Inventory)

Shows depot-specific expected back in stock dates, helping customers see when products will be available at their chosen location.

Medium Term